Terms of Service

Who these terms apply to

These terms apply when Noovi (Gavin Muldowney, trading as NooviCo (ABN 70 717 943 099)) provides website setup, preview, hosting, booking-support or related website services for an Australian trade business. Noovi is designed for business customers, not household consumer jobs.

Accepting these terms

You accept these terms when you tick the terms confirmation box, approve a Noovi proposal, approve a preview for launch, pay a Noovi invoice, or continue using a Noovi-hosted service after being given these terms. A preview, payment request, booking setup or website launch may still need a separate approval step.

Service summary

The normal customer path is setup, preview, review, change request or approval, payment readiness, manual payment verification, final launch readiness, and a separate launch approval step. Noovi may use local reports and manual checks before any live service is switched on.

Prices, GST and payment

Noovi's standard setup price is $1,500 plus GST, which is $1,650 including GST if GST applies. Monthly hosting starts from $49 plus GST per month, which is $53.90 including GST if GST applies. Hosting plus booking starts from $89 plus GST per month, which is $97.90 including GST if GST applies. Domain registration, business email provider costs, third-party booking provider costs and optional add-ons are separate unless agreed in writing.

Payment requests are sent only after the review path is ready. No payment starts just by viewing this page, submitting a setup form or reviewing a preview.

Customer responsibilities

You are responsible for giving Noovi accurate business details and material you have permission to use, including photos, logos, licences, testimonials, warranties, service areas and business claims.

Noovi may refuse, remove or ask you to verify wording that appears unsupported, misleading, risky, unlawful or likely to breach another person's rights.

Preview, changes and launch approval

A website preview is for review before launch. You can request reasonable changes before approving the final version. Noovi does not make a customer website public, change DNS, switch on payment, or switch on a booking path without a separate approval step.

Customer material and Noovi tools

You keep ownership of business material you supply, such as your logo, photos and approved wording. You give Noovi permission to use that material to prepare, review, host, maintain and support your Noovi website. Noovi keeps ownership of its templates, systems, scripts, reports and internal tools. Any handover or export is handled by the agreed handover process.

Hosting, cancellation and handover

Monthly hosting runs month to month unless a different period is agreed in writing. You can cancel by emailing Noovi at any time. Hosting will continue until the end of the current paid monthly period, and no new monthly hosting charge will be made after that period unless money is already due.

Before hosting ends, Noovi will explain the practical handover options. A handover may include customer-supplied material, customer-controlled account details and an agreed export of the finished website where reasonably practical. It does not transfer ownership of Noovi's reusable templates, systems or tools. Any one-off handover fee or third-party work must be agreed in writing before that work starts. Noovi will not disconnect or change a domain, email service or provider account without the required approval.

Third-party services

Noovi may help plan or connect services such as hosting, data storage, email, payment, domain, analytics or booking providers. Those providers may have their own accounts, fees, terms, outages and approval steps. Noovi does not make account, DNS, payment, booking or provider changes without the required approval.

No lead or ranking guarantee

Noovi can help present your business clearly online, but does not guarantee leads, sales, enquiry volume, Google rankings or third-party platform outcomes.

Australian Consumer Law

Nothing in these terms excludes, restricts or changes rights that cannot be excluded under the Australian Consumer Law or another applicable law. Where Noovi is allowed to limit a remedy, Noovi's remedy may be limited to resupplying the service or paying the cost of resupplying the service.

Changes to these terms

Noovi may update these terms for future services, renewals, provider changes or legal requirements. A change does not remove rights you already have for work already paid for. If a change materially affects an active monthly service, Noovi will normally give at least 30 days' written notice. If you do not accept that material change, you may cancel the affected monthly service before the change takes effect without a cancellation fee. A change required urgently by law or security may take effect sooner, but Noovi will explain it as soon as reasonably practical.

Governing law

These terms are governed by the laws of Australia and, where relevant, New South Wales. If a dispute comes up, both sides should first try to resolve it by email in plain English before taking formal steps.

Contact

For questions about these terms, email hello@noovi.com.au.